Errors & Remedies  Errors & Remedies

On this page, you will find a list of frequent error codes, an explanation of possible root causes, and possible remedies. Error codes can be associated with issues related to operations ranging from mesasge processing to license verification or registration confirmation. For issues related to on-premise installation, click here. For each error type, the value in parenthesis indicates the corresponding error code. Here is an example of an error XML message response:

<ErrorMessage><ErrorCode>5</ErrorCode><ErrorDetails>The specfied password does not match...</ErrorDetails><ErrorMessage>

ErrorUnknown (1)

An unexpected error occurred, for example due to system availability issues.

  • Retry the operation, check error details, contact support

ErrorMissingUserName (2)

A user name was not specified, for example when trying to log in.

  • Ensure a user name is specified

ErrorMissingPassword (3)

A password was not specified, for example when trying to log in.

  • Ensure a password is specified

ErrorInvalidUserName (4)

The specified user name does not match any account, or contains invalid characters.

  • Ensure a valid user name without special characters (a-z, A-Z, 0-9) is specified

ErrorInvalidPassword (5)

The specified user name matches an account, but the specified password is invalid.

  • Ensure the correct password (associated with the selected user name) is specified

ErrorInvalidTicket (6)

The specified ticket was found to be invalid following cryptographic verification.

  • Verify the ticket was set in its entirety, perform a log in operation to obtain a new ticket

ErrorInvalidRequest (7)

The request is entirely invalid, for example because the specified message does not exist.

  • Ensure the specified message exists, verify XML serialization

ErrorMissingPayload (8)

A required wrapped entity property is missing from the request.

  • Ensure message properties which specify entities are set correctly

ErrorMissingProperty (9)

A required regular property is missing from the request.

  • Ensure message properties which specify simple values (ex: integer, string, etc.) are set correctly

ErrorInvalidProperty (10)

A property is set to an incorrect value (ex: negative count specified by a retrieve).

  • Ensure all message properties are set correctly, verify their range

ErrorDuplicateUserName (11)

Another user with the same user name was found (ex: duplicate user registration).

  • Specify a different user name (user names are case-insensitive)

ErrorDuplicateEmailAddress (12)

Another user with the same e-mail address was found (ex: duplicate user registration).

  • Specify a different e-mail address (e-mail addresses are case-insensitive)

ErrorAccessDenied (13)

The caller does not have permissions to perform the operation based on current rights.

  • Verify rights for the current user and target workspace

ErrorForbidden (14)

The operation is forbidden by security rules (ex: trying to create a right for self, trying to create duplicate rights, etc.).

  • Review message documentation and in particular usage notes

ErrorNotFound (15)

The entity specified as the target of an operation cannot be located (ex: due to loss of permission, object deletion, etc.).

  • Review rights, try performing a retrieve to see if the entity has been deleted

ErrorTooLongProperty (16)

A string property exceeds the maximum length.

  • Shorten or truncate string properties such as descriptions

ErrorTooShortProperty (17)

A string property is shorted than the minimum length (ex: one character user name).

  • Ensure user account properties are set to a sufficient length

ErrorInvalidLicense (18)

The specified license is invalid because it failed cryptographic validations, or does not match the user name / organization.

  • Ensure the specified license key was entered correctly and obtained from a legitimate source

ErrorNoActiveOrgLicense (19)

There is no non-expired organization license remaining.

  • Obtain a new organization license to replace the expired one

ErrorTooManyOrgUsers (20)

Organization license limits prevent registration of additional users.

  • Purchase a new organization license to register additional users

ErrorTooManyOrgWorkspaces (21)

Organization license limits prevent creation of additional workspaces.

  • Purchase a new organization license or delete workspaces

ErrorTooManyUserWorkspaces (22)

User license limits prevent creation of additional workspaces.

  • Purchase a new user license or delete workspaces

ErrorTooManyOrgTables (23)

Organization license limits prevent creation of additional tables (data sets).

  • Purchase a new organization license or delete tables (data sets)

ErrorTooManyUserTables (24)

User license limits prevent creation of additional tables (data sets).

  • Purchase a new user license or delete tables (data sets)

ErrorTooManyOrgBytes (25)

Organization license limits prevent upload of additional bytes of data.

  • Purchase a new organization license or upload a smaller data file

ErrorTooManyUserBytes (26)

User license limits prevent upload of additional bytes of data.

  • Purchase a new user license or upload a smaller data file

ErrorTooManyPendingOrgBytes (27)

Organization license limits prevent upload of additional bytes of data because of previous non-committed uploads.

  • Purchase a new organization license, or delete / commit pending uploaded data (using a RootDataUploadTaskInfo task)

ErrorTooManyPendingUserBytes (28)

User license limits prevent upload of additional bytes of data because of previous non-committed uploads.

  • Purchase a new user license, or delete / commit pending uploaded data (using a RootDataUploadTaskInfo task)

ErrorTooManyOrgRows (29)

Organization license limits prevent upload of a data set with the specified number of rows.

  • Purchase a new organization license or upload a data file with fewer rows

ErrorTooManyUserRows (30)

User license limits prevent upload of a data set with the specified number of rows.

  • Purchase a new user license or upload a data file with fewer rows

ErrorTooManyOrgFields (31)

Organization license limits prevent upload of a data set with the specified number of fields (columns).

  • Purchase a new organization license or upload a data file with fewer fields

ErrorTooManyUserFields (32)

User license limits prevent upload of a data set with the specified number of fields (columns).

  • Purchase a new user license or upload a data file with fewer fields

ErrorTooManyOrgTasks (33)

Organization license limits prevent concurrent execution of additional tasks.

  • Purchase a new organization license or wait for current tasks to complete

ErrorTooManyUserTasks (34)

User license limits prevent concurrent execution of additional tasks.

  • Purchase a new user license or wait for current tasks to complete

ErrorInvalidLicenseOrgName (35)

The imported organization license key is valid, but does not match the organization name specified by other licenses.

  • Use organization license keys which match your organization's name

ErrorInvalidLicenseUserName (36)

The imported user license key is valid, but does not match the user name for the current account.

  • Use a license key which matches the target user's account name

ErrorInvalidLicenseType (37)

The specified license key is of the wrong type (ex: trying to set an organization license on a user).

  • Use organization license keys for organizations, and user license keys for users

ErrorDuplicateLicense (38)

The specified license key has already been registered.

  • Do not import duplicate license keys

ErrorExpiredLicense (39)

The specified license key is invalid because it has already expired.

  • Purchase a valid non-expired license key

ErrorJobTimeout (40)

A background job executing a task has timed out.

  • Try changing task settings to reduce execution time

ErrorPasswordRejected (41)

The specified password has been rejected because it does not satisfy minimum complexity rules.

  • Specify a password with a sufficient complexity (use special characters, upper & lower characters, letters & digits; avoid characters matching the user name)

ErrorMissingConfirmation (42)

A log in attempt has been denied because the associated e-mail address has not been validated.

  • Complete the registration process by activating the link received by e-mail (request another confirmation e-mail if needed)

ErrorTooManyPasswordResets (43)

A request to send a reset password e-mail has been denied because too many previous ones have already been requested.

  • Avoid requesting too many password resets

ErrorTooManyRegistrationConfirmations (44)

A request to send a registration confirmation e-mail has been denied because too many previous ones have already been requested.

  • Avoid requesting too many registration confirmations

ErrorNotSupported (45)

The specified operation is not supported or not yet implemented.

  • Contact support for more information

ErrorUserDisabled (46)

The user account has been disabled.

  • Contact support for more information

ErrorMissingContext (47)

A context is missing for the current data upload (ex: an Excel data sheet name).

  • Specify the Context property during data upload

ErrorParsingError (48)

An expression could not be parsed.

  • Make sure the expression is properly formatted

ErrorAccessRestricted (49)

The operation was forbidden because the current ticket is a restricted one.

  • Obtain a full ticket or a restricted one with more rights